Remote Managed Services - Running the Infrastructure

Mohitraj’s network operation centers (NOCs) are the cornerstone of our service delivery architecture. These state-of-the-art facilities highlight Mohitraj’s rigorous standards of full redundancy, high availability, and uncompromising security. Our comprehensive range of remote infrastructure management services gives our customers the ability to reduce costs and improve service levels. Customers can implement a complete remote service desk solution or simply start with remote monitoring for a portion of their network, a select site, or a group of servers. Additional remote infrastructure management services can easily be added as needs change. Mohitraj’s remote infrastructure management solutions are based on a sophisticated architecture that is open and scalable and which enables the integration of vendor or customer-supplied tools – eliminating a task that stymies most companies. As a result, we provide clients with a consistent, consolidated management view of their environment.
By delivering remote infrastructure management services from our NOC, we have helped many global enterprises cut down their costs of infrastructure management and gain access to expert skills. Each NOC supports multiple monitoring consoles that proactively manage remote client environments and over 10,000 applications, databases, or servers, as well as 20,000 SNMP devices. These monitoring consoles are scalable and replicable to ensure faster service deployment and swifter problem resolution for even the largest customer.
We have devised and dedicated our services to cater all requirements of our customers for:

• Skill Availability
• Risk Mitigation
• Consolidation
• Proactive Support
• Flexibility
• Extended-hour Global Delivery for infrastructure outsourcing

Business Benefits :

• Better ROI on IT investments
• Right sizing of the resources for increased business value
• Effective and optimized portfolio of third party contracts
• Reduced Total Cost of Ownership (TCO)
• Improvisation of Service level Management

Mohitraj’s  Differentiators:

At Mohitraj, we believe in delivering differentiated services that create long-term competitive advantage and business value for customers. The points that differentiate us from the cluster of other players are:

• Co-Sourcing Assessment Methodology (CAM)
• Ability to impact over 90% of Enterprise IT spend
• Managing the Infrastructure Lifecycle
• ITIL process alignment
• Global Consulting and System Integration Capabilities (GDM)
• Secured Delivery Channels
• Business Ready Infrastructures (BRi)
• Integrated Tooling Frameworks
• Robust Governance and Account Management structures

Remote Monitoring :

Mohitraj provides automated, continuous, 24x7 availability and performance monitoring of the client’s environment. We monitor IT components and transactions for specific events, threshold violations and errors/faults, based on pre-defined metrics. Our remote monitoring service automatically notifies the customer or designated service provider when events defined by the customer are detected. Our clients have the option of choosing how problems are resolved and who is responsible for solving them. Notification includes an escalation and tracking process as determined by the client. Mohitraj collects and stores up to fifteen months of historical information to facilitate trend analysis and IT planning. Our remote monitoring service helps to maximize performance, significantly enhance service levels and immediately reduce downtime.

Remote Infrastructure Management :

Mohitraj’s remote infrastructure management solution goes beyond 24x7 monitoring to include proactive problem identification and resolution. Built-in root cause analysis helps to identify and automatically fix potential problems before performance is affected. Our remote infrastructure management solution will automatically carry out clients’ pre-specified instructions to fix problems such as restarting sluggish servers and the applications that reside on them without human intervention. Mohitraj’s remote infrastructure management solution can also automatically dispatch on-site service providers to address high priority issues. By automating corrective actions, IT organizations decrease problem resolution time and improve system availability.

Remote Operations :

Mohitraj’s remote operations service combines our remote infrastructure management capabilities with the power of service level management to deliver the quality of service your business demands – guaranteed! Our remote operations solution automates the process of IT infrastructure administration, including patch management. Mohitraj can manage maintenance schedules and administrative tasks such as resource assignments and notification options, depending on the level of service desired. Above all, we provide flexibility. We can handle scheduling, notification, and other administrative tasks or self-manage those tasks via the Web through our secure Customer Portal. Self-service scheduling saves time and allows organizations to easily manage notification and escalation schedules via the Web, 24x7. Mohitraj’s remote infrastructure management solution enables organizations to add, move, or change IT components without disrupting service to users or requiring resources to work off-shift. Mohitraj’s operations experts can analyze performance trends and proactively identify capacity requirements so that IT infrastructure keeps pace with business growth, helping our clients to meet the service demands of their organizations.